Build a Career on A Solid Foundation with PERMA-DRY®!

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FOR IMMEDIATE POSTING

March 9, 2015

Position Posting: CUSTOMER CARE SPECIALIST

PERMA-DRY® is proud to be a Canadian leader in concrete waterproofing, water control and structural foundation repairs with over 15 locations throughout the Maritimes and Ontario.

The PERMA-DRY® concept is simple: provide our customers peace of mind with exceptional customer experiences and the finest waterproofing and water control services available. Guaranteed for as long as they own their home!

Our Mission is: “To provide our customers with exceptional waterproofing and water control solutions and experiences that create raving fans of PERMA-DRY®.”

Our Vision is: “To be Canada’s most recognised waterproofing brand by the end of this decade”

Our Core Values are:

  • Respect
  • Integrity

  • Customer Focus

  • Having Fun

PERMA-DRY® is looking for an energetic, conscientious and detail oriented individual who enjoys making a difference and takes pride in their career to work in our fast paced office as:

CUSTOMER CARE SPECIALIST

JOB DESCRIPTION/RESPONSIBILITIES:

  • Provide an exceptional customer experience ensuring VERY satisfied customers.

  • Answer inbound customer calls and email.

  • Consult with customers about their basement leak problem(s) and guide them through a self-diagnosis process. Training will be provided.

  • Accurately gather and enter customer information and data into our CRM System.

  • Liase between customer and our waterproofing consultants.

  • Schedule customer in-home consultations and repairs.

  • Ability to juggle multiple projects with superb accuracy.

  • Provide administrative support.

  • Strong administrative skills.

  • Exceptional customer service skills, over the phone and in person with our franchisees and customers.

  • Strong sense of urgency and problem problem solving skills.

  • Tracking of customer appointments to ensure the on-time arrival of consultnts and crews, via email, phone and internet.

  • Timely follow-up of appointments.

  • Data entry and file maintenance (new item set-ups, PO tracking comments, and more as needed).

  • Provide additional administrative support as requested.

  • Reviewing/answering emails

  • Special Projects as assigned.

 

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma

  • Proficient with computers and telephone systems

  • Proficient in MS Office suite, Google Apps for Business, Email, Internet

  • The ability to manage multiple staff and work on multiple projects simultaneously.

  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.

  • Ability to manage multiple tasks and achieve deadlines under pressure.

We offer attractive, competitive compensation and benefits according to including, medical, dental, life, paid vacation, holidays and personal days.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements. Only local candidates will be considered.

Please send resume and salary requirement by email to: careers@permadry.com

PERMACRETE® Systems Limited

46 Duck Inn Lane, Porters Lake, NS B3E 1G4

Office: 902-462-1500 Toll Free: 800-565-5325

Email:info@permadry.com   Web: www.permadry.com

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